Frequently Asked Questions
Everything you need to know about your QUOKKA style journey.
How do I determine the right size for me?
Each product page features a detailed size guide. We recommend measuring a similar garment you own and comparing it to our specifications for the perfect fit.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days. Once your order ships, you will receive a tracking number via email to monitor its progress.
Do you ship internationally?
Yes, QUOKKA ships to over 50 countries worldwide. International delivery times vary by location, typically ranging from 7-14 business days.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now Pay Later options like Klarna and Afterpay.
Are your materials sustainably sourced?
Quality and ethics are at our core. We prioritize organic cotton and recycled polyester in our collections to ensure your fashion footprint is a positive one.